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NETGEAR Introduces Industry-First Free On-Site Support for Businesses
Posted: Mon Nov 08, 2010 01:33:36 PM
 
Standardizes next business day on-site replacement service across business product portfolio

-November 5, 2010 — NETGEAR®, Inc., a global networking company that delivers innovative products to consumers, businesses and Internet service providers, today announced it will provide next business day on-site service on all business products, free of charge to customers. This service will be launched in key markets in Europe and is intended to rollout across other markets over time. This service offering, in addition to NETGEAR’s Lifetime warranty on ProSafe® products, provides a unique benefit to NETGEAR business customers. Smart IT departments seeking reliable, affordable and simple solutions may now deploy NETGEAR products with greater confidence than ever before.

NETGEAR’s ProSupport next business day on-site service dispatches a networking professional to a customer site on the next business day. Channel partners searching for an alternative to costly vendor licensing and certification programs may now directly leverage NETGEAR’s global support network and expertise. Midsize enterprise IT departments depending on affordable business solutions may now trust NETGEAR solutions more than ever before.

“Midsize enterprise IT customers in recovering economies demand solutions that can improve productivity without requiring additional budget,” said Shane Buckley, SVP and GM of NETGEAR’s SMB Business Unit. “NETGEAR’s business solutions raise the bar even higher for traditionally high-priced vendors and deliver all of the confidence without the cost.”

“We greatly appreciate this added level of customer service by NETGEAR,” said Hans-Juergen Heinold, General Manager Product Management and Purchase at Bechtle AG, a German VAR. “We can give our customers the best customer service without the need to hire additional support resources that raise costs on our end – a big plus for our customers, and our business.”

The new ProSupport plan is included at no extra charge and lasts for the first three years of the warranty period for all ProSafe® managed switches, ProSafe wireless controllers and rackmount ReadyNAS® network storage products. Next business day on-site replacement service programs are initially available in Austria, Belgium, France, Germany, Ireland, Luxe

 
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